Communications Advocate 7am – 4pm
Advance Medical, located in Westwood, MA, is an international healthcare services provider that supports and empowers patients with complex medical issues. This is an excellent opportunity to be part of a growing, high-performance team dedicated to finding solutions and providing comfort when people need it most.
About The Position:
The Communications Advocate provides concierge-level customer service related to inbound/outbound telephonic and written explanation of services and navigation to services most likely to help (whether or not offered through Advance Medical). Additionally, the Communication Advocate is part of a team and may contribute to Advance Medical’s operational success in assisting in medical record collection and various other project and administrative roles.
-Exceptional customer service with patient-centered focus
-Meticulous attention to detail
-Ability to learn and adapt quickly
-Ability to multi-task, particularly between phone and written work
-Communication skills, both written and oral
-Willingness to adapt to an ever-changing and evolving environment
-Proficiency in Microsoft Office (Access, Word); familiarity with Salesforce a plus
The ideal candidate will:
-Be a quick-learner and unafraid to ask questions
-Take personal accountability and ownership of work product
-Desire to contribute to the long-term growth of the company
-Work effectively on a team
-Position is full time, 7:00 am-4 pm Monday thru Friday
Excellent benefits including PTO, company-paid medical, dental, vision, disability and life insurance, FSA and 401(k) with employer match. Visit www.advance-medical.com for more information about Advance Medical.
To apply, submit your resume with a cover letter.