Why Expert Medical Opinion?
Why Expert Medical Opinion
When it comes to making sure that the medical treatment you get is the medical treatment you need, Expert Medical Opinion Program is your best advocate. EMO will help you find comfort and clarity whenever you need to better understand the best options for your care.
The Expert Medical Opinion Program gives you access to the world’s finest minds when determining the best course of treatment for your medical situation. Experts come from all over the globe and are chosen specifically to address your concerns.
Throughout the program you will work directly with a doctor —not a nurse—who will serve as your case manager and will guide you to the answers that you need. Whenever you’re concerned about a treatment or diagnosis, feel that you are not clear on what to do next, or wonder if you have all the information you need to be comfortable making a decision, call Advance Medical. We’re here for you—24 hours a day/7 days a week.
Our Processour_process_icon
A covered Team member calls through a dedicated phone line or registers through a portal. As soon as the benefit is confirmed, the member is sent a short enrollment form that allows Advance Medical to collect medical records on the Team member’s behalf.
Within one business day of that form being received, the member is called by an Advance Medical physician case manager (PCM). The Advance Medical PCM works with the Team member to understand the medical situation. The PCM will record a medical history and collect medical files to create a comprehensive case history.
A clinical committee comprising medical directors and PCMs reviews the case together and then engages the most appropriate experts. The Team member’s medical case is then sent to these experts.
Each expert writes a report with his or her opinion on the case’s diagnosis and treatment plan and answers to the Team member’s questions. All the expert reports are then compiled to create an Expert Medical Opinion Report for the Team member.
The PCM works with the Team member and the treating physician so that they understand the report. Advance Medical is available to the member for follow-up discussion and conversation.
Patient Portal
Working with Advance Medical is as easy as a few simple clicks! The Patient Portal is your online “medical home” to communicate directly with our team, upload files, download forms and reports.


To get started:

Team Members

  • Click on the “Log In” button to enter through the patient portal.

***Please Note: American Airlines Team members are not eligible to utilize Expert Medical Opinion for work related illnesses or injuries.***

Spouses and dependents

  • Click on the “Log In” button and follow the path to the portal
  • Review and agree to the Terms & Conditions
  • Provide contact information and details about your medical concern
  • Either download or receive a consent form via email

Once the initial registration is complete, spouses and dependents can log into the portal with their username and password created after registration.



    open_quote My report by the experts gives me hope again! I may be able to get my life back. And, I will seek further evaluation by another specialist; the experts encouraged this step so there is no doubt about the diagnosis.close_quote


    open_quote Our whole family agreed that the report is a detailed and extensive look by the experts. close_quote


    open_quoteI appreciated the support and advocacy of a having an actual doctor involved in this process. For me, that is invaluable.close_quote


    open_quote My husband and I were confident that they overturned EVERY STONE to treat him and can now move on instead of spinning our wheels. close_quote


    open_quoteWe feel reassured that everything possible is being done for our son. Thank you! Our family was able to keep our premature infant home and not have to travel out of country for state-of-the-art care.close_quote

Why would I need an Expert Medical Opinion?
The Expert Medical Opinion program is valuable if you need more information in order to feel comfortable with a serious health-related decision. No physician can keep current with all recent medical findings and two minds thinking about your health are better than one. Getting an Expert Medical Opinion ensures that you have additional information from world-class experts so that you can make the right decision about your next steps.
When should I use the Expert Medical Opinion program?
The service can be used at any point during the care process. Whether you were told you need surgery and would like to explore other options, or you’re not sure if you’re receiving the right course of treatment for your condition, the Expert Medical Opinion program will connect you with an expert who will review your case.
Who is eligible?
The Expert Medical Opinion program is available at no cost to any Team member and their dependents, who are enrolled in an American Airlines-sponsored medical plan, including HMO and COBRA participants.
What conditions or treatments are applicable?
Any medical condition or treatment is applicable. We work with full range of medical issues.
Can I use the service for a preexisting condition?
Absolutely. The service can be used by people with preexisting conditions or new conditions.
How much does the program cost?
The Expert Medical Opinion program is of no cost to Team members and their family members who are enrolled in a medical plan through American Airlines.
Is the process confidential?
Yes, your confidentiality is assured. Advance Medical’s data protection systems utilize the most advanced technology available to comply with all information privacy standards. Administrative, physical and technical safeguards exceed regulations regarding personal information protection.
Does Advance Medical have to contact my doctor?
The choice is entirely up to you, however involving your treating physician in the Expert Medical Opinion process helps us secure the best possible results for you.
How long does it take to get the second opinion?
Most often, participants receive a report in a few short weeks. Timing varies based on complexity of the situation and accessibility of the medical records. When you submit the case, your Physician Case Manager will call you every week with an update on the progress.
Do I need to get my medical records?
No, Advance Medical will collect your medical records. The program registration form gives us the permission to collect records on your behalf.
Do I have to travel or go to an office to see these doctors?
No, all services are provided remotely, so there is no need to travel or make an appointment.
What languages do the Physician Case Managers speak?
To overcome language differences, Advance Medical staffs multilingual Physician Case Managers who together speak more than 20 languages. We also use the services of professional medical translators to overcome language differences between you and the expert.
What makes a doctor an Expert?
Experts are recognized within the medical community as thought-leaders in specific diseases. They hold significant positions at academic institutions, major medical centers, societies, and journals. They are ultimately chosen for their knowledge and experience in successfully treating specific conditions and/or diseases.
How do I get started?
You can register online by clicking the Log In button just below. Then follow directions to a portal.  To speak with a live representative call directly at 855-212-1074 .  Documents may be faxed to 1-617-987-0633 or uploaded as directed after logging in.
Contact Us

To speak directly to a program representative, call 855-212-1074 Toll free from within the US & Canada. Employees in other countries may call collect or have their call returned, as international charges may apply.

Email us at aa@advance-medical.net . Include your name, phone number, and best date/time to reach you.

To send us a secure email, email containing personal information, proceed to our Secure Email Portal After creating your account you can send a secured email to aa@advance-medical.net.

You can quickly and securely upload your medical files through our Secure File Upload Portal. We accept all formats of medical files, images and videos up to 5 GB in combined size.


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