Why Expert Medical Opinion (EMO)?
Why Expert Medical Opinion
When it comes to making sure that the medical treatment you get is the medical treatment you need, Expert Medical Opinion Program is your best advocate. EMO will help you find comfort and clarity whenever you need to better understand the best options for your care.
The Expert Medical Opinion Program gives you access to the world’s finest minds when determining the best course of treatment for your medical situation. Experts come from all over the globe and are chosen specifically to address your concerns.
Throughout the program you will work directly with a doctor —not a nurse—who will serve as your Case Manager and will guide you to the answers that you need. Whenever you’re concerned about a treatment or diagnosis, feel that you are not clear on what to do next, or wonder if you have all the information you need to be comfortable making a decision, call Advance Medical. We’re here for you—24 hours a day/7 days a week.
Our Processour_process_icon
A covered member calls through a dedicated phone line. As soon as the benefit is confirmed the member is sent a short enrollment form that allows ADVANCE MEDICAL to collect medical records on the member’s behalf.
Within 1 business day of that form being received the member is called by an ADVANCE MEDICAL physician. The ADVANCE MEDICAL physician works with the member to understand the medical situation. The physician will record a medical history and collect medical files to create a comprehensive case history.
A Clinical Committee, comprised of Medical Directors and other Physician Case Managers, reviews the case together and then engages the most appropriate experts. The medical case is sent to several experts. They write a report with his or her opinion on the case’s diagnosis, treatment plan, and answer the patient’s questions. Each expert’s report is compiled to create an Expert Medical Opinion Report for the patient.
The physician case manager works with the member and the treating physician so that they understand the report. ADVANCE MEDICAL is available for the patient, whenever they need follow-up conversations.

    My report by the experts gives me hope again. That I may be able to get my life back. And I will seek further evaluation by another specialist, as the expert said I should so there is no doubt about the diagnosis.


    open_quote Our whole family agreed that the report is a detailed and extensive look by the experts. close_quote


    open_quoteI appreciated the support and advocacy of a having an actual doctor involved in this process. For me, that is invaluable.close_quote


    open_quote My husband and I were confident that they overturned EVERY STONE to treat him and can now move on instead of spinning our wheels. close_quote


    open_quoteWe feel reassured that everything possible is being done for our son. Thank you! Our family was able to keep our premature infant home and not have to travel out of country for state-of-the-art care.close_quote

Who is Advance Medical?
Dell has partnered with Advance Medical to provide the Expert Medical Opinion benefit. Advance Medical is an international health care services provider that helps patients with expert consultations around the world.
When to use Expert Medical Opinion?
The Expert Medical Opinion program is valuable if you need more information in order to feel comfortable with a health-related decision. No physician can keep current with all recent medical findings and two minds thinking about your health are better than one. Getting an Expert Medical Opinion ensures that you have additional information from world-class experts so that you can make the right decision about your next steps.
Who is eligible?
Dell team members, spouses/partners, and dependent children enrolled in a Dell US national, regional or expat medical plan can access Expert Medical Opinion at no cost. In addition, any COBRA or Pre-65 Retiree (and covered dependents) enrolled in a Dell US medical plans are also eligible for Expert Medical Opinion.
Is this benefit available to all Dell employees globally?
At this time, this service is only available to Dell US team members.
What conditions or treatments are applicable?
Any medical question on any condition or treatment is applicable. We work with full range of medical issues including dentistry, ophthalmology, and behavioral health.
What does it cost?
It is 100% paid for by Dell.
Is it confidential?
Yes, your confidentiality is assured. Advance Medical’s data protection systems utilize the most advanced technology available to comply with all information privacy standards. Administrative, physical and technical safeguards exceed regulations regarding personal information protection.
Does Advance Medical have to contact my doctor?
The choice is entirely up to you, however involving your treating physician in the Expert Medical Opinion process helps us secure the best possible results for you.
How long does it take?
Most often members receive a report in a few short weeks, however, timing will vary based on complexity of the situation and accessibility of the medical records. Members receive a call from their Physician Case Manager every week to be updated on the progress.
Do I need to get my medical records?
Advance Medical will collect your medical records. The enrollment form you complete gives us the permission to collect records on the member’s behalf.
Do I have to travel or go to an office to see these doctors?
All communication is done via telephone so there is no need to travel or make an appointment.
What makes a doctor an Expert?
Experts are recognized within the medical community as thought-leaders in specific diseases or medical conditions. They hold significant positions at academic institutions, major medical centers, societies and journals. However, they are ultimately chosen for their specific knowledge and experience successfully treating patients.
What languages does Advance Medical support for non-English speakers?
Advance Medical can work with you in a language that is comfortable for you.
How do I get started?
You can register online by clicking the Get Started button at the top of this page. This brings you to the Patient Portal.  You can call directly at 888-218-0146 to speak with a live representative.  You can send an email to dell@advance-medical.com to receive a live response the same day or next business day.
How do I send Advance Medical my files?
You can submit documents via secure email, by fax to 1-617-987-0633, online via Your Secure Upload Portal or the Patient Portal after you log in at the top of this page.

Read this Dell Team Member’s Real Experience

Dell Testimonial

Contact Us

To speak directly to a program representative, call Toll free 888-218-0146 from within the US & Canada. Employees in other countries may call collect or have their call returned, as international charges may apply.

Email us at dell@advance-medical.com
Include your name, phone number, and best date/time to reach you.

To send us a secure email, email containing personal information, proceed to our Secure Email Portal After creating your account you can send a secured email to dell@advance-medical.com.

You can quickly and securely upload your medical files through our Secure File Upload Portal. We accept all formats of medical files, images and videos up to 5 GB in combined size.

Download our Portal Apps