Why Expert Medical Opinion?
Why Expert Medical Opinion
When it comes to making sure that the medical treatment you get is the medical treatment you need, Expert Medical Opinion Program is your best advocate. EMO will help you find comfort and clarity whenever you need to better understand the best options for your care, at no cost to you and with full confidentiality.
The Expert Medical Opinion Program gives you access to the world’s finest minds when determining the best course of treatment for your medical situation. Experts come from all over the globe and are chosen specifically to address your concerns.
Throughout the program you will work directly with a doctor —not a nurse—who will serve as your case manager and will guide you to the answers that you need. Whenever you’re concerned about a treatment or diagnosis, feel that you are not clear on what to do next, or wonder if you have all the information you need to be comfortable making a decision, call Advance Medical. We’re here for you—24 hours a day/7 days a week.
Our Processour_process_icon
A covered member calls through a dedicated phone line or sends an email. As soon as the benefit is confirmed the member is sent a short enrollment form that allows Advance Medical to collect medical records on the member’s behalf.
Within one business day of that form being received the member is called by an Advance Medical physician case manager (PCM). The Advance Medical PCM works with the member to understand the medical situation. The PCM will record a medical history and collect medical files to create a comprehensive case history.
A clinical committee comprising medical directors and PCMs reviews the case together and then engages the most appropriate experts. The member’s medical case is then sent to these experts.
Each expert writes a report with his or her opinion on the case’s diagnosis and treatment plan, and then answers the member’s questions. All the expert reports are then compiled to create an Expert Medical Opinion Report for the member.
 The PCM works with the member and the treating physician so that they understand the report. Advance Medical is available to the member for follow-up discussion and conversation.

    open_quote My report by the experts gives me hope again! I may be able to get my life back. And, I will seek further evaluation by another specialist; the experts encouraged this step so there is no doubt about the diagnosis.close_quote


    open_quote Our whole family agreed that the report is a detailed and extensive look by the experts. close_quote


    open_quoteI appreciated the support and advocacy of a having an actual doctor involved in this process. For me, that is invaluable.close_quote


    open_quote My husband and I were confident that they overturned EVERY STONE to treat him and can now move on instead of spinning our wheels. close_quote


    open_quoteWe feel reassured that everything possible is being done for our son. Thank you! Our family was able to keep our premature infant home and not have to travel out of country for state-of-the-art care.close_quote

When to use Expert Medical Opinion?
Whenever you need more information in order to feel comfortable with your care.
Who is eligible?
All global PayPal employees working 20+ hours/week and spouse, domestic partner, dependent children and Parents are eligible to use all Advance Medical services, including Expert Medical Opinion, at no cost.
Is this benefit available to all PayPal employees globally?
Yes, this is a global benefit available to employees worldwide.
What conditions or treatments are applicable?
Any medical question on any condition or treatment is applicable.
What does it cost?
It is 100% paid for by PayPal. There are no additional payments or insurance needed.
Is it confidential?
Your confidentiality is assured. Advance Medical complies with international information privacy standards. Your PHI (Protected Health Information) never leaves our office unless you authorize it to. PayPal will not even know that you are using our service.
How does it work with my doctor?
Your doctor is continually learning about the latest advances in medicine. They are happy to have information that can help their patients. However, it’s your choice to involve them in this process.
How long does it take?
Most often members receive a report in a few short weeks, however, timing will vary based on complexity of the situation and accessibility of the medical records. Members receive a call from their physician case manager every week to be updated on the progress.
Do I need to get my medical records?
Advance Medical will collect your medical records. The enrollment form gives us the permission to collect records on the member’s behalf.
Do I have to travel or go to an office to see these doctors?
All communication is done via telephone so there is no need to travel or make an appointment.
Who is Advance Medical?
PayPal has partnered with Advance Medical to provide the Expert Medical Opinion benefit globally. Advance Medical is an international health care services provider that helps patients with expert consultations around the world.
What makes a doctor an Expert?
Experts are recognized within the medical community as thought-leaders in specific diseases. They hold significant positions at academic institutions, major medical centers, societies and journals. However, they are chosen for their disease-specific knowledge and experience successfully treating patients.
What languages does Advance Medical support for non-English speakers?
Advance Medical can work with you in a language that is comfortable for you.
How do I get started?
You can call 1-888-416-7514 (toll free within Canada and the United States) or call direct to +1 650 284 0984 (collect calls accepted worldwide) to speak with a live representative. You can send an email to paypal@advance-medical.com to receive a live response the same day or next business day. You can submit documents via email or by fax to 1-617-987-0633.

Contact Us

To speak directly to a program representative, call toll free in the U.S. & Canada:

You can call direct at 1-650-284-0984. Collect calls accepted worldwide, or
you may have your call returned, as international charges may apply.

Email to
Include your name, phone number, and best date/time to reach you.